This Privacy Policy describes how OwnRyde, Inc. (“OwnRyde,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information through our mobile application, website, and related technology services (collectively, the “Platform”).

By creating an account or using OwnRyde, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide

Account Information

• Full name
• Phone number
• Email address
• Physical address
• Date of birth

Identity Verification

• Government-issued identification
• Selfie or photo verification
• Verification documents required by payment processors or compliance providers

Driver Information

Drivers may be required to provide:

• Driver’s license
• Vehicle registration
• Insurance information
• Vehicle photos
• Additional verification documents

Payment Information

Payment information may include:

• Credit or debit card information
• Bank account information for Driver payouts
• Payment verification information

Sensitive financial information is processed by third-party payment providers such as Stripe Connect and is not fully stored by OwnRyde.

Profile Photos

Profile photos may be used for:

• Identity verification
• Rider and Driver recognition
• Safety and fraud prevention
• Platform integrity

1.2 Information Collected Automatically

Location Information

OwnRyde may collect:

• Real-time GPS location data
• Pickup and drop-off locations
• Trip routes
• Distance and trip duration
• Approximate device location
• Navigation and route information

Location information may be collected while the app is open or during active ride activity.

Device & Technical Information

• Device type
• Operating system
• IP address
• Browser type
• Device identifiers
• Mobile carrier
• Application version
• Crash logs and diagnostics

Usage Information

• Features used
• Buttons clicked
• Pages viewed
• Ride requests
• Driver acceptance activity
• Session activity
• Login and authentication activity
• Platform interaction behavior

Authentication Information

• Phone verification status
• One-time password (OTP) verification records
• Login activity
• Security verification logs

1.3 Information from Third Parties

We may receive information from:

• Background check providers
• Motor vehicle record providers
• Insurance verification services
• Payment processors
• Fraud prevention partners
• Customer support providers
• Mapping and navigation providers

2. How We Use Information

OwnRyde uses information to:

• Create and manage accounts
• Verify identity and documentation
• Process payments and Driver payouts
• Match Riders with nearby Drivers
• Facilitate ride requests and dispatch systems
• Calculate estimated fares and routes
• Improve ride matching and platform efficiency
• Provide navigation and location services
• Send ride updates and notifications
• Improve platform functionality
• Prevent fraud, abuse, and unauthorized activity
• Support safety and incident investigations
• Provide customer support
• Enforce policies and community standards
• Comply with legal and regulatory obligations

3. Location Data

Location information may be used to:

• Determine pickup and drop-off locations
• Match Riders and Drivers
• Calculate estimated arrival times
• Support navigation features
• Calculate estimated fares
• Monitor trip progress
• Improve dispatch systems
• Support safety features and investigations

Disabling location access may limit Platform functionality.

4. Communications & Notifications

OwnRyde may send:

• SMS verification codes
• Push notifications
• Ride updates
• Security alerts
• Payment notifications
• Support communications
• Operational announcements

Message and data rates may apply depending on your carrier.

5. Sharing of Information

OwnRyde does not sell personal information.

Information may be shared only as described below.

5.1 Payment Processing Providers

Information may be shared with payment processors such as Stripe Connect for:

• Payment processing
• Driver payouts
• Identity verification
• Fraud prevention
• Compliance requirements

5.2 Background Check & Verification Providers

Information may be shared for:

• Criminal background checks
• Driving record verification
• Identity verification
• Insurance verification
• Ongoing Driver eligibility reviews

5.3 Legal & Compliance Requirements

Information may be disclosed:

• To comply with applicable law
• In response to subpoenas or court orders
• During investigations
• To protect safety, rights, or property
• To prevent fraud or illegal activity

5.4 Rider & Driver Information Sharing

Drivers may receive:

• Rider first name
• Pickup location
• Drop-off location
• Trip details
• Approximate live Rider location during active rides

Riders may receive:

• Driver first name
• Driver profile photo
• Vehicle information
• License plate number
• Driver rating
• Approximate live Driver location during active rides

Phone numbers and direct contact details may be masked or limited for privacy and safety purposes.

6. Data Retention

OwnRyde retains information only as long as reasonably necessary for:

• Account management
• Safety and fraud prevention
• Legal compliance
• Tax and financial reporting
• Customer support
• Dispute resolution
• Operational and security purposes

Users may request account deletion, subject to legal or operational retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion
• Request data portability
• Restrict certain processing
• Object to certain data uses

Requests may be submitted to: privacy@ownryde.com

8. Cookies & Analytics

OwnRyde may use:

• Cookies
• Analytics tools
• Session tracking
• Crash reporting
• Performance monitoring tools

These technologies help improve:

• Platform stability
• Performance
• User experience
• Fraud prevention

Users may limit cookies through browser settings where applicable.

9. Security Measures

OwnRyde uses reasonable administrative, technical, and physical safeguards including:

• Encryption protections
• Secure authentication systems
• Role-based access controls
• Network protections
• Security monitoring tools

However, no system can be guaranteed completely secure.

10. Children’s Privacy

The Platform is not intended for:

• Individuals under 18 years old as Riders
• Individuals under 21 years old as Drivers

We do not knowingly collect personal information from minors.

11. International Transfers

Information may be processed and stored in the United States or other jurisdictions where authorized service providers operate.

By using the Platform, you consent to such transfers where permitted by law.

12. Changes to This Policy

OwnRyde may update this Privacy Policy at any time.

Updated versions become effective when posted on the Platform.

Continued use of the Platform constitutes acceptance of revised policies.

13. Contact Information

Privacy: privacy@ownryde.com
Support: support@ownryde.com

OwnRyde, Inc.
11825 SW Greenburg Rd, Suite 106
Tigard, Oregon 97223
United States

Acceptance

By using OwnRyde, you acknowledge that you have read and understood this Privacy Policy and agree to the information practices described herein.