Frequently Asked Questions
Technology Platform Connecting Riders & Independent Drivers
OwnRyde is a technology platform that connects riders with independent, licensed drivers. OwnRyde does not provide transportation services. Below you’ll find clear answers about how the platform works for riders and drivers.
General Questions
What is OwnRyde?
OwnRyde is a technology platform that connects riders with independent, licensed drivers. OwnRyde does not provide transportation services.
Is OwnRyde a rideshare company?
No. OwnRyde is a software platform. Transportation services are provided independently by drivers who use the platform.
Where is OwnRyde available?
Availability depends on driver participation and local regulations. Services and features may vary by location.
Does OwnRyde employ drivers?
No. Drivers using OwnRyde are independent contractors and are not employees or agents of OwnRyde.
Riders
How do I request a ride?
Open the app, enter your pickup and destination, and submit a ride request. An independent driver may choose to accept your request.
Are rides guaranteed?
No. Ride availability depends on nearby drivers and their willingness to accept ride requests.
Who provides the ride?
Transportation services are provided by independent drivers, not OwnRyde.
How do payments work for riders?
Payments are handled securely within the app through third-party payment providers.
What if I leave an item in a vehicle?
Lost items should be addressed directly with the driver. OwnRyde does not take possession of lost items.
Drivers
Who can drive using OwnRyde?
Drivers must:
• Be legally eligible to drive
• Hold all required licenses and permits
• Maintain required insurance
• Complete identity and background verification
Drivers are solely responsible for complying with applicable local laws.
Do I have to accept every ride request?
No. Drivers may accept or decline any request at their discretion.
Can I drive on other platforms?
Yes. OwnRyde does not require exclusivity.
Can I set my own rates?
Yes. Drivers control their pricing preferences and may update them at any time.
How much of the fare do drivers keep?
Drivers keep 100% of the fare they set. OwnRyde does not deduct percentage-based commissions from individual rides.
Platform access may be provided through transparent subscription tiers disclosed during onboarding.
Does OwnRyde provide insurance?
No. Drivers are solely responsible for maintaining any insurance required by law.
Does OwnRyde guarantee earnings?
No. Earnings depend on driver availability, pricing, rider demand, and market conditions.
Am I responsible for taxes?
Yes. Drivers are responsible for reporting and paying their own taxes.
Safety
Does OwnRyde conduct background checks?
Drivers may be required to complete identity and background verification through third-party providers.
Is OwnRyde responsible for driver behavior?
No. Drivers operate independently and are responsible for their actions.
Does OwnRyde monitor rides in real time?
OwnRyde may collect platform usage data for operational and compliance purposes but does not supervise or control transportation services.
Platform & Launch
When is OwnRyde launching in my area?
Availability depends on driver participation and local regulatory requirements. As independent drivers join and activate in a market, ride requests may become available in that area. Please check the app for current availability updates.
Is OwnRyde available everywhere?
No. Service availability depends on driver participation and local regulations. Features and access may vary by location.
How do I get approved?
Membership applications are submitted through the OwnRyde app. Approval may require identity verification and review of required documentation, depending on whether you are applying as a rider or a driver.
Additional Questions
Why should I use OwnRyde?
OwnRyde provides a technology platform that connects riders with independent, licensed drivers. Riders and drivers choose to use the platform based on their individual preferences, availability, and pricing. OwnRyde does not provide transportation services.
Is OwnRyde regulated like Uber or Lyft?
OwnRyde operates as a technology platform. Drivers who use the platform are responsible for complying with all applicable local laws, licensing requirements, and insurance obligations in their area.
What is the purpose of going private?
OwnRyde operates as a membership-based platform to manage access to the technology and maintain platform standards. Transportation services are independently provided by drivers who use the platform.